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Dr
Mukesh Haikerwal
National Clinical
Lead, nehta – National E-Health
Transition Authority
In
his role as National Clinical Lead for the National E-Health
Transition Authority (NEHTA), Dr Mukesh is responsible for leading a
team of healthcare providers from multi disciplinary backgrounds, to
assist in NEHTA’s liaison with the healthcare community and to
provide input into the development of the NEHTA work program to
deliver e-health for Australia. A practicing General Practitioner,
Dr Haikerwal is also the former head of the Federal Australian
Medical Association (AMA) that is responsible for national policy
development, lobbying with federal parliamentarians, co-ordinating
activity across the AMA State entities and representing the AMA and
its members nationally and internationally.
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Dr
Elizabeth Mullins, MB BS, BScHons (Melb)
National Manager, Risk Consulting
Liz Mullins is a medical
and sciences graduate of the University of Melbourne with
twenty-five years experience in clinical and management aspects of
health care. Avant is Australia’s largest medical defence
organisation, supporting a membership base of around 42,000
healthcare practitioners. Avant operates nationally and
provides members with access to leading medical indemnity products,
member services, support and representation.
More information. |
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Kylie
Fahey
Kylie Fahey is Deputy CEO
of Australian General Practice Accreditation Limited (AGPAL) and its
subsidiary company Quality in Practice (QIP), which are the leading
providers of accreditation services to general practice, optometry
and physiotherapy in Australia. Previously Kylie has worked as
Director Corporate Affairs for QIP/AGPAL and held government and
non-government marketing and communication roles and has lead a
number of change management projects.
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Marina Fulcher
Marina Fulcher had her first
job in a general practice as a secretary when she was living in
England in the early 1970s. Since that time she has had experience
with working in and managing many different practice types – dental,
radiology, mixed allied health, community mental health, breast
screening and specialist practices in the private and public
sectors.Marina
has a Diploma in Practice Management, Diploma in Management and
Leadership, OND Business Studies and Certificate IV in Training and
Assessment. She has her own practice management business working
with a variety of different practices both on an ongoing and
short-term basis. Marina is also a trainer for a practice management
software company, giving her exposure to the challenges of working
in many different practice types, both privately owned and in the
NSW state hospital system.
Now a Fellow of AAPM, she joined the Association in
1997, Marina has been a member of the Member Focus Committee and
chaired the Learning and Growth Committee. She was elected as
a NSW National Board representative in 2005 and held the position of
Vice President in 2006/07. Marina was elected AAPM National
President in 2007.
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Tracy Penn
Tracy has developed a broad range
of management skills through her roles as a practice manager in the
dental industry and dental related fields over the past 22 years.
Her management roles have involved responsibility for large teams of
people and process functions within those practices.
Tracy has augmented this practical experience through the completion
of a Diploma in Practice Management with Financial Management
Research Centre and a Behavioral Dental Science Diploma.
Tracy now works for Software of Excellence Pty Ltd as Sales and
Business Development Manager , she also works as a consultant
providing dedicated business management and training to many
practices and their teams as well as developing and running The
Oasis Academy.
As a public speaker Tracy is a dynamic communicator who provides
practical, real-world training that delivers proven skills for
achieving remarkable results. She has been sought by many National
bodies such as the Australian Dental Association (ADA), Australian
Dental Prosthetist Association (ADPA) and the Australian Association
of Practice Managers (AAPM) to present lectures and hands on
training for their members and delegates. |
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Brett McPherson
Brett McPherson has more than 20
years' experience as a practice manager in both allied
health/general practice and private/corporate environments both in
Australia and in the United Kingdom. He currently manages a large GP
practice and specialist centre in outer metropolitan Melbourne.
He is a Fellow of
AAPM and has been a member of the National Executive, National
Board, national working parties and state committees for over 12
years, and is currently national vice-president/treasurer and
a member of the Victorian State Branch.
Brett holds a
Postgraduate Diploma in Business, Diploma in Science, Further
Education Teaching Certificate (Oxford, UK).
In his private
capacity, Brett is often sought to provide specialised consulting to
the health sector (primarily general practice) on improved
efficiencies in your business and the role of practice managers in
achieving increased success (practice structure, HR, financial
management, IT, operational efficiency) for the practice.
A significant
project has been the development of a Financial Management Reporting
Package for use in Medical Practices.
Nowadays, outside work, he and his wife Maggie share a passion for
their two dogs, Thai cooking, and rugby.
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David Osman
Right from the
outset, you’ll begin to realise that as a trainer and facilitator
David brings a new and engaging approach to business of education in
health.
Working with a diverse range of areas, from business to information
technology, leadership and working with teams in the healthcare
arena.
As a consultant for a health education and management support
services organisations, David has worked in diverse range of
industry setting.
As a qualified Myers Briggs Type Indicator Practitioner, as well as
holding qualifications in vocational education & training, business
and medical administration with experience of the healthcare
industry.
With a passion for progress and success, David ensures that there is
always something to take away from an experience.... it’s about
making the most, of whatever that might be!!!
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Margaret Windsor and Katrina
Otto
Margaret and Katrina specialise in increasing efficiency in medical
practices by providing contextualised training in Medical Director
and PracSoft. Over the years they have worked in hundreds of
practices and trained thousands of people in software use. Together
they bring their combined expertise in practice nursing, practice
management and training and offer many valuable and progressive tips
to streamline workflow processes and maximise the benefits of
technology.
Margaret is a Registered Nurse with many years experience in
hospitals, general practice and has been training Medical Director
in her own business since 1994. Margaret works as a Practice Nurse
while also running her private training and consulting business. She
shares her extensive experience and uses her clinical knowledge to
focus on quality data collection, developing protocols and using
software well to maximise benefits for the practice and patients.
She has seen what works and what doesn’t and has many creative
options for improving workflow design and software use.
Katrina is an experienced Practice Manager and accredited trainer.
She has a degree in adult education and diploma of business and is
an advocate of lifelong learning and technology. Katrina has managed
a variety of day surgeries and specialist consulting rooms over the
past 20 years while also teaching accredited medical administration
courses part-time at TAFE. She now works as a private Practice
Management Consultant and Software Trainer and runs Medical Director
and PracSoft courses for HCN, Divisions of General Practice and many
private organisations. Katrina’s focus is on encouraging effective
software use and and helping staff to enjoy their progression to a
paperless environment.
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John Boyle
John graduated in 1975 from Brunel University, Uxbridge, U.K., with
a B.Sc. (Hons) in psychology.
He is a member of the Australian Psychological Society, an affiliate
of the British Psychological Society, and is registered with the
Victorian Psychological Council.
John’s clinical work encompasses addictive behaviours, relationship
counselling, stress management, change management, oncological
counselling and mood disorders such as anxiety.
John is involved with a number of organisations in Australia and New
Zealand such as Amgen, Merck Sharp and Dohme, RACGP, Esso, BP, and
multiple Divisions of General Practice, Cancer Council of Victoria,
The Leukaemia Foundation, Post Traumatic Association of Mental
Health, Dietetics Association, the Victorian Cancer Clinicians
Communications Skills Program, etc. Involvement is through his
capacity as a trainer, counsellor and presenter.
He is a cognitive behavioural therapist with a therapeutic
philosophy of Person Centred Treatment. Much of his time is spent in
presenting in conferences, workshops and seminars.
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Vicki Hayward
MBA, Grad Dip
in Bus Mgt, B. Ed,
Member Institute of Management Consultants
Vicki is a Director of SED
Consulting Practice Management Services, a specialist business unit
within the SED Consulting Group, offering professional business
advisory services to the health profession. Starting her
professional career as a teacher, Vicki has followed many pathways
including general business consulting, marketing, human resource
management and project management. She offers extensive experience
in business advisory and management consulting services and has been
working with the health profession for the past three year. Vicki
encourages her clients to think creatively about the business of
medicine and practice management.
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Lisa Phelps
BN (Ed), Dip PM , Fellow AAPM,
Member Institute of Management Consultants
Lisa is a Director of SED Consulting Practice Management Services
and brings to the business over 25 years experience of Health Care
experience including Nursing, Education and Management roles within
the public, private and tertiary education sectors. Lisa’s
particular interest is in facilitating the set up of new Practices
and she is committed to delivering quality practice management
services to health care professionals across rural and metropolitan
Victoria.
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Ms Samantha Smorgon
Project Officer, Quality Assurance and Continuing Professional
Development , RACGP
Samantha Smorgon has a BAppSc (Health Promotion,
Family Studies, Exercise Science) and Cert III & IV - Fitness.
Samantha has worked in the areas of mental health, corporate health,
as a cardiac technician within general practice and is also employed
part time as a fitness instructor. She commenced her role at the
RACGP 2.5 years ago in the GP Advocacy and Support Department
working with the Standards for general practices and moved into her
role with QA&CPD in 2008.
Samantha Smorgon
will facilitate the presentation with Olga Makripoulias who, as
National Program Coordinator, will be available for specific
questions as to the way in which practice managers can access the QA&CPD
Program.
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Ms Olga Makripoulias
National Program Coordinator, QA&CPD , RACGP
Olga Makripoulias has a
BSc and Diploma of Education, which has enabled her to work across
diverse roles within the health and education sectors. Olga has
worked as a Medical Laboratory Scientist that required close liaison
with general practitioners and other allied health providers. She
has also worked as a secondary teacher. Olga commenced with the
RACGP as Program Manager for the PGPPP and began her role as
National Program Coordinator, QA&CPD in 2008.
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Adam Priddle
Principal, A J Priddle & Associates
Adam has over 16 years' experience in general legal counsel,
litigation and debt recovery. He commenced practice for a large debt
recovery firm as an in-house litigation lawyer and since that time
has established and managed two Mercantile Agencies. He acted
simultaneously as an in-house lawyer for clients referring work to
those agencies. During his time as Principal of Hudson Lawyers, Adam
focused on litigation and insolvency at all jurisdictional levels
including Federal and Supreme Court Wind-Up applications and
Bankruptcy.
Adam was admitted to Practice as a Barrister and Solicitor of the
Supreme Court of Victoria on 3 April, 1995. he was admitted to
Practice in federal Courts on 26 July, 1996. He ia an Associate of
the Australian Institute of Credit Management and holds Bachelor
Degrees in Laws and Arts (Classics).
As Principal of AJ Priddle & Associates, Adam offers not only his
continued and devoted commitment to client expectations, but also
the skill, experience and integrity which his clients have come to
expect.
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Beth Wilson
Office of the
Health Services Commissioner
On 1 May 1997 Beth
Wilson became Victoria’s Health Services Commissioner. She is a
lawyer by training, rather than by inclination, and has worked
mainly in administrative law. Beth has had a long-standing interest
in medico/legal and ethical issues.
The Health
Services Commissioner receives and resolves complaints about health
service providers with a view to improving the quality of health
services for everybody.
Prior to
becoming Health Services Commissioner, Beth was the President of the
Mental Health Review Board, a Senior Legal Member of the Social
Security Appeals Board and WorkCare Appeals Board and a past
President of the Victorian Branch of ANZAPPL (Australian and New
Zealand Association of Psychiatry, Psychology and Law). In 2007 Beth
was appointed a member of the Disability Services Board.
In October
2002, Beth was awarded Monash University’s Distinguished Alumni
Award for her outstanding professional achievements and
inspirational leadership. In April 2003, Beth was awarded the
Centenary Medal for her services to health, and in May 2004 Beth was
awarded an Honorary Doctorate from RMIT for her contributions to
health education. In 2008 Beth was inducted onto the Victorian
Honour Roll of Women for services to women’s health in Victoria.
Beth regularly conducts
seminars, lectures and classes for consumers, health service
providers and others.
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Marianna Kelly
Mast.Risk Mgt, RN, Grad Dip. Disp Mgt, Dip Prac Mgt, Fellow AAPM
Risk Adviser & Medico-Legal Adviser
Marianna
has worked within the medical industry for over 30
years. Her experience includes general and midwifery nursing,
managing large medical practices, consulting to medical practices
including general practice, varying medical specialties,
universities, developing dispute systems, mediation services and
lecturing in practice management. Marianna’s qualifications include:
• Masters
in Risk Management
• Graduate Diploma in Dispute Management
• Accredited Mediator
• Diploma of Practice Management
• General and midwifery nursing qualifications
• Certificate IV in Workplace Assessment and Training
• Fellow of Australian Association of Practice Management
Marianna
assists members of Avant through the provision of medico-legal
advice, risk assessments and the development and
implementation of risk management strategies to improve practice
systems and patient outcomes.
She has
extensive experience in providing risk management services to
doctors and their practice staff through personalised practice
visits and the development of medicolegal educational resources. A
regular presenter on medicolegal and risk management issues,
Marianna is based in Avant’s Brisbane office.
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Di Preen
RN, Midwife
Medico-Legal and Risk Adviser
Di Preen is a
Registered Nurse with postgraduate qualifications in Paediatrics and
Obstetrics. Prior to joining Avant she had extensive experience in
general practice management and nursing and has worked as a Director
of Nursing, Nurse Unit Manager Radiology, Quality Manager and
Educator. As Manager of Avant’s Risk Advisory Service Di works with
members to assist them in managing their medico- legal risk. Di also
works with colleges and medical associations, researchers and
Avant’s Risk Management Resources team to develop risk management
education tools tailored to the needs of individual member specialty
groups . Di has particular expertise in risk management issues in
regional, rural and remote areas and oversees Avant’s High Risk
Member Program where she assists members with a higher than average
claims experience. A regular presenter on medico-legal risk
management and practice management, Di is based in Avant’s Sydney
office.
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| Danny Haydon
Danny Haydon
originally trained as an occupational therapist and worked in rural
community health settings for over 10 years. In the final years of
working in community health he was appointed to a team leader role
and managed a team of 25 allied health workers across several
different programs.
After completing
a Masters in Health Service Management in 2002, Danny was recruited
by Clare Medical Centre to manage a major redevelopment project for
the practice. This lead on to his appointment as the practice's
Executive Officer, a position he has occupied for over six years.
Danny is
committed to the development of sound business practices in general
practice and contemporary management of human resources in a team
environment. He is also a strong advocate for integrated delivery of
health services and the development of allied health services within
the general practice.
Currently working
part-time for Clare Medical Centre, Danny is also sharing his range
of experience and skills with other practices, providing consulting
services through his own business, Haydon Practice Innovations.
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| Dr Gordon McLean
After graduating in
dentistry from the University of Adelaide in 1984, Gordon initially
worked for the Broken Hill Town Dental Clinic for 18 months.
Gordon returned
to Adelaide in 1985 after purchasing a small part time dental
practice. Today that same practice has expanded to a 7 chair
multiple dentists/hygienists practice incorporating Cerec, laser and
digital technology.
Enjoying all
aspects of general dentistry, Gordon is especially interested in
orthodontics, implant, cosmetic and preventive dentistry. One
afternoon a week is spent tutoring fifth year dental students at
Adelaide University in clinical dental practice.
Gordon is married
to Jan and their fur family consists of three small Maltese cross
dogs and three cats. Main interests outside of dentistry include
ballroom dancing and bush walking. Recently Gordon was invested as a
Member of the Order of St John.
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Michelle Hooper
Michelle is employed as the Quality Accreditation Business Manager
with GPA ACCREDITATION plus. She has been assisting and
supporting general practices through the accreditation process for
five years. As part of her role with GPA Michelle enjoys, and is
skilled in presenting and conducting practice staff training through
GPA’s online educational program – GPA ONLINE plus. Michelle enjoys
the opportunity to travel and meet practice staff, whilst promoting
the GPA program to new and existing customers. Prior to joining GPA,
Michelle lived in Sydney for many years and worked in the real
estate industry, before moving on to a position with an insurance
firm. It was here that Michelle developed her extensive
administration and management skills, which today are a valuable
asset to the GPA team. Michelle is currently undertaking external
studies, continuing to enhance and develop her knowledge and skills.
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Gabe Smith
Gabe is employed as a Quality Accreditation Manager with GPA
ACCREDITATION plus. Gabe has been assisting and supporting
general practices through the accreditation process for almost two
years as part of the GPA team. Gabe enjoys the challenges and
rewards that come along with her role with GPA, in particular the
different type of people she gets to communicate with each day. Gabe
relishes in the opportunities she is given to expand her own
knowledge of accreditation, and is always eager to learn how
different Practices operate. Prior to her employment with GPA, Gabe
lived and worked as part of an exchange program in the USA for one
year, before undertaking a position with the National Health Service
in the UK where she lived for four years.
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Simon James BComm, BIT
Simon James is the Publisher of Pulse+IT, Australia's first and only
Health IT magazine. Having grown rapidly from its launch circulation
of 10,000 copies, Pulse+IT's current bi-monthly distribution of
39,000 printed copies ranks it as Australia's highest circulating
health publication of any kind.
Prior to launching Pulse+IT in 2006, Simon obtained Commerce and IT
degrees from the Australian National University and subsequently
worked for Genie Solutions. The son of two GPs, Simon has long
observed the development of Australian eHealth and is passionate
about its continued progression.
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| Gail Raw
Gail Raw is a former
AAPM National Board Member, National Secretary, Tasmanian State
President and Fellow of the organisation. In 2000, she was awarded a
Meritorious Award in recognition of Outstanding Service to the
Organisation.
Gail has presented for many AAPM professional development sessions
over the last 10 years and is also a regular presenter for the UNEP
Practice Management Certificate IV and Diploma Module ‘Meeting
Client Needs’.
For the last 6 years, Gail has been the State Manager for Cancer
Screening and Control Services in Tasmania, managing the
BreastScreen Program, the Cervical Cancer Prevention Program, the
Bowel Screening Program, and leading early cancer detection and
prevention initiatives and policy direction for Tasmania. She serves
on a number of national government committees overseeing the
screening programs, is a regular surveyor for the Accreditation of
BreastScreen Australia Services and sits on the BreastScreen
Australia National Quality Management Committee.
Gail’s workshop for the 2009 AAPM National Conference is titled:
‘Are we providing the BEST service for our clients? Are we hearing
what they really want?’
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Belinda Caldwell, MPH
Chief
Executive Officer, Australian Practice Nurses Association
The focus in Belinda’s career has been on
population health and effective primary care for improving health
outcomes. She has been Chief Executive Officer of the APNA since
December 2005. The APNA is an organisation dedicated to supporting
general practice nurses as a rapidly developing workforce. Belinda
trained originally as a registered nurse and has postgraduate
qualifications in Midwifery and a Masters in Public Health. After
working as Immunisation Coordinator for the City of Melbourne for a
number of years, she spent the next 7 years working in the Divisions
of General Practice Network at the local and state level, supporting
practices and divisions with immunisation, practice support, chronic
disease management and practice nurses.
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| Sue Gordon
Sue Gordon has
thirty three years experience in the healthcare environment
(predominantly in the general practice arena) working in a range of
general practices, one of Perth’s established GP after-hours clinics
and was a surveyor with AGPAL.
On the appointment to her first role as practice manager, and on the
recommendation of a proactive boss, some thirteen years ago, she
joined AAPM as a member and later became a fellow of the
association. During her long association with AAPM she held
positions of state treasurer and president and held the position of
national vice-President.
Four years ago, Sue seized on an opportunity to further build on
existing auditing skills and knowledge and moved to the aged care
sector where she is working in the area of education and quality
assessment. It is in these roles that she has developed a keen
personal and professional interest in quality and organisational
change management.
Sue has a Graduate Certificate in Professional Practice Management
from the Curtin University of Technology, Certificate IV in Training
and Assessment and is a registered quality assessor.
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| Jonathon Wauer
Jon currently works
as the Mental Health Location Manager, Adelaide for the Department
of Veterans' Affairs. In this role he liaises with members of the
veteran community, health providers and the general public raising
awareness of veteran issues, promoting Departmental initiatives and
sourcing further opportunities to enhance service delivery of mental
health in both South Australia and the Northern Territory. He has
served as an Officer in the Australian Army in both a full-time and
part-time capacity through the Australian Army Ready Reserve Scheme.
Jon is the son of a career soldier who served in the regular Army
for 24 years, including Vietnam. Jon has a degree in Psychology and
is currently engaged in post graduate studies in this field.
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| Paula Robinson
Paula is a Director
of Workforce Legal Solutions which is a specialist legal firm
focussing on employment law, industrial relations, mediation and
human resources and during the last 13 years of legal practice,
Paula has advised both government and corporate clients on a wide
range of issues in these areas.
Prior to Paula
establishing Workforce Legal Solutions, she worked at the Victorian
Hospitals' Industrial Association as Principal Legal Consultant for
nine years, where she was the contact for the Divisions of General
Practice and member medical practices for some time as well as with
the Service Industry Advisory Group (Legal) Pty Ltd as Director of
Legal Services.
Paula specialises
in handling performance management, disciplinary matters,
terminations, organisational restructures, grievances within the
workplace, industrial disputes, and discrimination issues.
She has also
frequently been asked to conduct workplace investigations into
bullying, harassment and misconduct issues.
As a qualified
Secondary Teacher and with a Certificate IV in Workplace Training &
Assessment, Paula also offers the provision of training services to
clients on-site. |
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