IHCC Speakers

Official Opening


Ms Jane Halton

Jane Halton is Secretary of the Australian Department of Health and Ageing. She is responsible for all aspects of the operation of the Department including the provision of advice on and administration of Medicare, the Pharmaceutical Benefits Scheme, Aged and Community Care, Population Health, regulation of Therapeutic Goods, plus hospital financing and Private Health Insurance. She also has responsibility for leadership on health security issues, including matters related to bioterrorism.

Jane is a member of the board of the Australian Institute of Health and Welfare, a board member of the National E-Health Transition Authority and a Commissioner of the Australian Commission on Safety and Quality in Health Care. She is also on the executive board of the Institute for Health Metrics and Evaluation at the University of Washington and on the Advisory Boards of the Centre for Applied Philosophy and Public Ethics (CAPPE) and the Melbourne Institute Advisory Board.

Jane is the chair of the OECD’s Health Committee. She was an Executive Board Member on the World Health Organisation (WHO) 2004-2007 and President of the World Health Assembly (2007), and was Vice-Chair of the Executive Board 2005-2006 and Chair of the WHO Program, Budget and Administration Committee 2005-2007. She is currently Chair of the WHO Intergovernmental Meeting on Pandemic Influenza Preparedness.

Jane was a Commissioner of the Health Insurance Commission from 2002 to 2005 and was Chair of the Australian Obesity Taskforce (2003-2006). She also chaired the National Aboriginal and Torres Strait Islander Health Council between 2002-2008. She was co-chair of the Organisation for Economic Cooperation and Development (OECD) Group on Health between 2002-2007. Jane was also a Commissioner of the Australian Sports Commission between 2008-2010.

Prior to her appointment in January 2002 as Secretary of the Department of Health and Ageing, Jane Halton was Executive Co-ordinator, Department of the Prime Minister and Cabinet (PM&C) and was responsible for advising on all aspects of Australian Government Social Policy including the Status of Women.

Prior to joining PM&C, Jane Halton was national program manager of the Australian Government's Aged and Community Care Program with responsibilities for long term care. Jane holds an honours degree in Psychology from the Australian National University, is a fellow of the Australian Institute of Management and an honorary fellow of the Australian College of Health Service Executives. She was awarded the Public Service Medal in 2002 and the Centenary Medal in 2003. Jane is married with two sons.


Welcome to Country


Auntie Fay Carroll

My name is Fay Carroll better known as Aunty Fay. I am a Ngunnawal/Wiradjuri Woman born on Gadigal Land (Sydney).

I work for the Department of Education-Sydney Region. I was employed as an Aboriginal Education Assistant and I am now the Aboriginal Community Liaison Officer. I have been working for the Department for 21 years.

I enjoy working with the Aboriginal and Torres Strait Islander students, schools, families and communities. The satisfaction I get is seeing our young people finish school, move onto university and gaining better jobs.

Keynote Speakers


Anna-Louise Bouvier

TODAY SHOW Feel Good Physio 

Anna-Louise Bouvier is the creator of Physiocise, a nationally renowned program for bad backs which teaches over 1500 people a week in classes at their two clinics in Sydney. She is a well-known media commentator and speaker, an expert in the ABCTV Making Couples Happy series and created the ABC Happy Body DVD series. She has also produced the The Happy Body At Work digital workplace wellness series with ABC Commercial. She has written three books including The Feel Good Body (Harper Collins) is an for Ambassador for Arthritis NSW and has been Australian Fitness Presenter of the Year. Her passion is exploring mind body wellness especially in a workplace environment.


Professor Jeffrey Braithwaite

Professor Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FAIM, FCHSM is Foundation Director, Australian Institute of Health Innovation, Director, Centre for Clinical Governance Research and Professor, Faculty of Medicine, University of New South Wales, Australia. His research examines the changing nature of health systems, particularly patient safety, standards and accreditation, leadership and management, the structure and culture of organisations and their network characteristics, attracting funding of more than AUD$57 million.

Professor Braithwaite has published extensively (more than 500 total publications) and he has presented at international and national conferences on more than 500 occasions, including over 60 keynote addresses. His research appears in journals such as Social Science & Medicine, BMJ Quality and Safety, International Journal of Quality in Health Care, Journal of Managerial Psychology, Journal of the American Medical Informatics Association, British Medical Journal, The Lancet and many other prestigious journals. Professor Braithwaite has received numerous national and international awards for his teaching and research. Further details are available at his Wikipedia entry: http://en.wikipedia.org/wiki/Jeffrey_Braithwaite


Tony Mowbray

Tony Mowbray is one of Australia’s premier international Motivational and Inspirational speakers, routinely receiving standing ovations. Tony is equally at ease delivering passionate keynote addresses, providing powerful and humourous after dinner presentations, enhancing your team building program or guiding your event as Master of Ceremonies. 

In 2000/01 The "Power of Commitment" enabled Tony Mowbray to sail solo, non-stop and unassisted around the world, spending 181 days alone at sea. His record breaking adventure required 100% commitment, teamwork, total focus and unswerving self-belief.

In December 1998 Tony and his crew aboard his yacht, “Solo Globe Challenger” participated in the ultimate team building challenge ... To win was to live .... To lose was to die!!

In 1998 Tony and his crew competed in the Sydney to Hobart yacht race, encountering the worst race conditions in its 64 year history. Little did Tony know that he and his crew would fight a 15 hour epic battle of life and death…nature forced them to reach further within themselves than they ever had before. “Solo Globe Challenger” surfed down the face of a 60 foot wave upside down after a monumental knock down. In 160 km/hr cyclonic winds and killer waves tall enough to engulf a 10 storey building, Tony “could see and smell death in the water”. He says “the devil took me by the hand, led me to the edge of a huge precipice and made me stand there on tippy toes for 15 hours....he then allowed me to step back from the edge but tragically 6 men died”. Against the odds, Tony survived, however his dream of sailing around the world was in tatters. His boat all but destroyed, he was physically spent, mentally near broken and severely traumatised.


Sir John Oldham

National Clinical Lead for Quality and Productivity
UK Department of Health

Sir John Oldham is internationally known for his leadership in quality through the implementation of large-scale projects in primary care, including the Primary Care Collaborative. He is currently responsible for improving how the national health service deals with long term conditions and urgent care; two of the most costly and complex problems facing the service.



Craig Rispin

Craig Rispin is a business futurist and innovation expert. His expertise is in emerging business, people and technology trends - and how companies can profit from them.

Craig has over 20 years experience working where the future has been created - with some of the most innovative companies in the world in the IT, consumer electronics, internet and broadcasting industries. In fact, Craig got his start much earlier than that - teaching adults about technology and trends from the age of 10 (really)!

He has addressed audiences up to 3,000 on 5 continents and has consulted with CEOs of leading companies worldwide. Some of his clients include: BHP Billiton, Canon, Colonial First State, IBM, Mallesons, NRMA, Sensis, Sportscraft, Symantec, Toyota, the Young Presidents' Organization (YPO) and countless professional industry associations.

Now a keynote speaker, author and innovation consultant Craig shows his clients how to Know First, Be First and Profit First.

Sister Mary Jean Ryan FSM

Sister Mary Jean Ryan led the USA health care quality movement and was one of the first executives to recognise the benefits of continuous quality improvement.

Since August 2011, Sr. Mary Jean Ryan, Franciscan Sister of Mary, has served as Chair of the Board of SSM Health Care (SSMHC). For the previous 25 years, she served as President/CEO.

During her tenure, Sr. Mary Jean emphasized three key themes: preservation of the earth’s resources; valuing ethnic and gender diversity; and commitment to Continuous Quality Improvement (CQI). She is the author of “On Becoming Exceptional: SSM Health Care’s Journey to Baldrige and Beyond,” released in March 2007, and co-author of “CQI and the Renovation of an American Health Care System: A Culture Under Construction,” released in 1997. She has been privileged to share SSM Health Care’s Quality Journey through presentations to many national and international organizations.

SSM is one of the largest Catholic health care systems in the United States, with 25,500 employees and 7,300 affiliated physicians serving in 22 hospitals and 2 nursing homes. In 2002, SSM Health Care became the first health care recipient of the Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence and quality achievement.


Todd Sampson

Todd Sampson is the CEO of Leo Burnett, currently the most awarded agency in Australia, whose clients include AAPT, Amstel, Australia Post, Caltex, Canon, Colgate Palmolive, Colonial First State, Diago, Energy Australia, Fairfax, Heineken, Macquarie Bank, Nestle, NRMA, Procter & Gamble (Herbal Essence & Max Factor), Rabobank, Samsung, Scope, Vero Insurance and WWF.

Todd is also the co-creator of the Earth Hour initiative, which won the coveted Titanium at Cannes and Yahoo Chair for Innovation in 2008. That same year Earth Hour was awarded B&T's Creative Campaign of the Year in Australia and in 2009 it became the biggest environment movement in history with over one billion participants. The Financial Review called Todd the most influential advertising executive and a News Limited poll ranked him as the most influential leader in Australia. He has also been named one of the most influential men under 45 by Men's Style and nominated for GQ's 'Man of the Year'.

He is a regular panellist of the hit ABC television show Gruen Planet (formerly The Gruen Transfer) and is also a regular on Channel Ten's The Project. Away from work, he enjoys mountain climbing and has completed an unguided ascent to the summit of Mount Everest.


Invited Speakers


Margaret Banks

Margaret Banks has work as the Senior Program Director with the Australian Commission on Safety and Quality in Health Care since July 2006. In this time she has work with stakeholders, consumers and jurisdictions on the development of National Safety and Quality Health Service Standards and a program of systematic accreditation reform for the implementation of the Standards.

Prior to this appointment she worked with the Department of Health and Ageing, the Australian Health Workforce Advisory Committee and the NSW Health Department on matters relating to workforce. She has also worked as a physiotherapist for 9 years in both Australia and Papua New Guinea, and held an Adjunct Professorship with the University of Technology Sydney.


Carol Bennett

Carol Bennett is the Chief Executive Officer of the Consumers Health Forum of Australia (CHF) – the peak national organisation for health consumers in Australia. She leads CHF's work to ensure a strong consumer voice and consumer participation in health reform through advocacy, policy development and consumer research.

Carol has worked at the executive level in health organisations for more than 15 years, including as CEO of peak national and state health bodies, and major consultancy roles with organisations including beyondblue.

She is involved in a number of key national and international bodies including as a Council Member of the National Health and Medical Research Council and the Council on Strategy and Innovation in Human Services, and a Board Director of the International Alliance of Patients Organisations. Carol works collaboratively with those at the most senior levels of government, as well as representatives from key health industry and professional groups and is committed to the role of non-government organisations as drivers of improved outcomes for their communities.


Michael Blythe

Michael is the Chief Economist and Head of Economics at the Commonwealth Bank. His extensive experience as an economist reflects nearly thirty years working in economic policy and financial-market-related areas.

Michael's role encompasses monitoring, analysing and forecasting trends in the Australian economy and financial markets. In addition, he prepares a wide range of research material on matters of current interest. In his capacity as the CBA's Chief Economist, he is a regular conference presenter and media commentator on major economic developments and themes. Michael and his team have consistently ranked in the top three for macroeconomic analysis advice in various industry polls.

Michael works in the Institutional Banking & Markets division of the Commonwealth Bank. This division is responsible for managing the Group's relationships with major corporate, institutional and government clients and providing a full range of capital raising, transactional and risk management products and services.

After graduating in economics from the University of Sydney in 1982, he spent a total of 13 years in various roles within the Economic Group of the Reserve Bank of Australia. He was the RBA's Senior Economist from 1991-95. Key features of these roles involved the provision of economic analysis and policy advice.

Michael joined the Commonwealth Bank in late 1995.


Mark Booth

Mark Booth is First Assistant Secretary of the Primary and Ambulatory Care Division at the Commonwealth Department of Health and Ageing. In this role Mark is responsible for the development of initiatives in primary care including Medicare Locals, and GP Super clinics as well as responsibility for Rural Health. 

Mark has worked in health policy areas in the UK and New Zealand and was a 2006–07 Commonwealth Fund Harkness Fellow in Health Care Policy.  Whilst working in New Zealand he spent a year as senior health advisor to the New Zealand Minister of Health. 

Mark's original background is as a health economist and he has post graduate qualifications in health economics, public administration and public health.


Jarrod Bramble 

Jarrod is a Partner of Cutcher & Neale and head of the firm's Specialist Medical Services division. He became a Partner in 2004, one of the youngest to do so in the 60 year history of the firm.

A specialist in services to medical practitioners, Jarrod developed the At Risk At Wealth™ concept which is the cornerstone of his approach to tailoring highly effective wealth creation and preservation strategies for the firm's medico clients.

He was also instrumental in the development of Australian Medical Benchmarks, a national joint project with the RACGP and the AAPM. Jarrod is a noted presenter and regular contributor to industry magazines such as the Medical Observer and NSW Doctor.


Vicki Bryant

I have held the Clinical Nurse Consultant (CNC) in Communicable Diseases Unit, Queensland Health Immunisation Program (QHIP) since 1996.

My nursing career commenced in 1972 at the Princess Alexandra Hospital, Brisbane. I completed Midwifery and Child Health training by 1977 and then held various positions in rehabilitation, domiciliary nursing, child and adolescent mental health following my initial training and then successfully completed a Bachelor of Nursing degree in 1990 at Queensland University of Technology.

A fun filled period of 10 years was spent in the Brisbane Sexual Health Clinic where I learnt everything I needed to know about the subject. I’m old enough to have been present at the beginning of the HIV/AIDs fury in 1985 and fondly remember the days when diagnosis of HPV was somewhat primitive and Dr Ian Frazer commenced his research to develop the HPV vaccine.

The Queensland Hepatitis B Program was introduced in Queensland in 1984 and I commenced in this program in 1989 which led me to QHIP. The CNC position in QHIP is responsible for collaboration with the immunisation databases and data, vaccine purchase and management, distribution of vaccines, development and production of resources to support the immunisation program, education to professional and community groups, the development of the state vaccine management policy, rollout of new immunisation programs and updates to the schedule, working collaboratively with Public Health Units and immunisation stakeholders.

Cold chain management has played a large role in the immunisation program and I have come to know the intimacies on all aspects of the use of domestic refrigerators, purpose built vaccine fridges and cold chain management of vaccines.

In my capacity as the CNC for QHIP I have been a co author for the 2005 and the new 2013 National Vaccine Storage Guidelines and the KISS Guide to Vaccine Management.


Anna Carrabs

Anna Carrabs is a director in the Health Services Group of William Buck Chartered Accountants and Advisors. Anna has over 25 years’ experience working with small to medium businesses, having joined William Buck in 1994 as a Director.

Anna’s key area of expertise is in helping clients understand complex taxation laws and assisting them to manage the implications for their business.

Anna has an extensive medical and dental client base. Having worked with the industry for numerous years, Anna understands the unique complexity of healthcare businesses.  Anna provides specialist  advice to medical professionals and practices on taxation, salary packaging, structuring, asset protection, practice management, and superannuation.  

As a Chartered Accountant and a Charted Tax Adviser, Anna regularly presents education seminars to the medical and dental industries.


Nick Carter

Nick joined Cutcher & Neale in 2005 and is a highly respected member of the Audit team.

He specialises in external audit, internal audit and data analysis services to a range of clients.

Nick is extremely proficient in the use of Microsoft excel as well as audit-specific data analysis software for data mining and data analysis. This key skill is central to the division's delivery of both traditional audit services and strategic advice to clients on how to minimise risk through improved reporting processes.

Nick has been involved in numerous fraud investigations, with a focus on IT and fraud control plan reviews, governance, costing and reporting. 

Jan Chaffey

Jan Chaffey is the executive officer at Camp Hill Healthcare – a 17 doctor integrated multidisciplinary general practice located in Brisbane. She is a Fellow and Life Member of the Australian Association of Practice Managers (AAPM).

Beginning her career as a physiotherapist Jan later moved into practice management. As a practice manager she has comprehensive experience in many areas of the healthcare industry. With over 25 years experience Jan has been integrally involved in the healthcare journey in areas such as: the development of the practice team, general practice accreditation, healthcare information technology, general practice research, systemisation of practices to improve efficiency and the patient journey, and  e-health development and implementation.

Jan is a past national president and board director of AAPM, a current board director of Australian General Practice Accreditation Limited (AGPAL), a past committee member of AAPM Qld, a director of Stat Health (Aust) and an honorary life member of the Australasian Society of Aerospace Medicine (ASAM).


Dr Bruce & Anne Chater

Dr Bruce Chater

Dr Chater is a long term advocate for rural communities and rural health services.  His practice as the Medical Superintendent with Right to Private Practice in the small town of Theodore is an exemplar of rural practice encompassing services including  surgery, anaesthetics and  obstetrics, general practice and inpatient care, ultrasonography and x-rays, private practice and  hospital practice. Dr Chater has been involved with AGPAL since its conception and is a past surveyor. He is an advocate for practice accreditation with his own practice one of the first to be accredited in rural Queensland.

He was the co founder of the Rural Doctors Associations of Queensland and Australia (RDAQ and RDAA) and has held office in both. He organised the First National Rural Health Conference in Toowoomba and planned the First International Rural Health Conference in Shanghai. He founded and was the inaugural Chair of the National Rural Health Alliance. He has served as President of the Australia College of Rural and Remote Medicine (ACRRM) guiding the college to AMC accreditation. He is the secretary of the international Wonca (World Organization of General Practitioners) Working Party on Rural Practice

Assoc Prof Chater is Head of the Discipline of Rural and Remote Medicine, University of Queensland, Deputy Chair of the Rural Clinical School Management Committee and the University’s representative on the board of Queensland Rural Medical Education which trains rural doctors. Having a passion for teaching in his own practice has meant a continuous stream of local and international medical students for over 30 years and he has continuously trained future rural doctors as generalist registrars since 1995.

He has been and continues to serve as Chair or member on a number of state and national committees advising on rural health matters. He is presently a consultant to the Health Workforce Australia (HWA) project developing a national Rural Generalist doctor framework and is a board member of the Independent Health Pricing Authority (IHPA) which is recommending on a National Efficient Price for block funded rural hospitals. He is Chair of the Queensland Government Statewide Rural and Remote Clinical Network and has recently authored a review of rural health services – Safe applicable models of healthcare for rural and remote Queensland. He has written on the nature of rural practice and authored several monographs and papers on the requirements for a viable rural health sector.  He has conducted research into rural injury.

Performing these roles from his rural base of Theodore, Dr Chater remains grounded in the needs of rural communities.  With his encouragement many local people have been employed in the local hospital and medical centre and have been helped to further train to become nurses, enrolled nurses and recently an aboriginal health worker. He was a key leader in the community during the 2010/11 floods which inundated most of the community for more than a week.

Anne Chater

Anne Chater has been the practice manager of Theodore Medical since January 1981. This position came with role of wife to a rural doctor – Bruce Chater. Theodore is situated on the Dawson River, 600 km north-west of Brisbane. Anne has a teaching degree and has continued teaching and running the practice for the last 32 years.

In the early years, it soon became apparent to Anne that running an effective general practice required a new set of skills so she set forth to find the answers she needed. She recalls doing her first course with Desmond Higgs and coming home all excited about a one write accounting system. Not long after Anne discovered AAPM and went off to the first UNE/AAPM Practice Management Program residential school at Armidale (not sure of the dates as it has faded off the certificate) to then complete the course work, sit the exam and qualify with a Diploma in Practice Management.

For a short time in the mid 1980s, Anne was the rural rep on the AAPM Qld Board but with four little boys to look after was not able to fit everything in so did not continue as a board member. At a similar time the Rural Doctors Association of Qld was forming and with a growing passion for rural communities and realising the need for recognition and support for the families of rural doctors, Anne was instrumental in starting what was the Rural Doctors Spouses Subcommittee of RDAQ – later renamed as the Rural Medical Family Network of Queensland. Anne has been the President of the RMFN Qld (several times) as well as the National President of the Rural Medical Family Network Australia. 

When the term general practice accreditation was first floated and AGPAL was in its fledgling state, Anne and Bruce were both accreditors during this developmental/ trial period. Bruce continued to be an accreditor for many years and Anne chose not to continue as an accreditor because there is only so much one can fit into a day.

Theodore Medical has been accredited as many times as accreditation has been in existence as well as the trail accreditation. Preparing to be accredited does heighten ones sense of awareness and when stress levels started to rise, she was brought back to reality with Bruce’s words “what does it say in the standards?”.

In December 2010, Theodore Medical was devastated by flood, so just how prepared was Theodore Medical with respect to Criterion 3.1.2 E Our practice has a contingency plan for adverse and unexpected events such as natural disasters, pandemic diseased or the sudden, unexpected absence of clinical staff?


Dr Stephen Clark

Dr Stephen Clark is the Group CEO of Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance Ltd (QIP). Dr Clark is an experienced leader with over 20 years’ executive management experience. This includes working at national and international levels as a Chief Executive and Company Director.
Dr Clark holds a PhD from James Cook University and holds Fellowships of the Australian Institute of Management, the Australian Institute of Company Directors and the CEO Institute.

Dr Clark has a keen interest in health care reform and is involved on the following committees: Australian Commission on Safety and Quality in Health Care (ACSQHC), Standards Committee; International Society for Quality in Health Care (ISQua), International Accreditation Program Council; Australian Research Council, ACCREDIT Steering Committee; APHCRI National Advisory Committee; and South Bank Institute of Technology.


Matthew Connor

Marketing and Membership Services Manager - Australian Dental Association Inc.

After the completion of a Bachelor’s Degree in Commerce at the University of New South Wales specialising in services marketing, tourism and management, Matthew has spent the majority of his working life in the marketing of membership services in not-for-profit organisations. Matthews primary function at the ADA has encompassed the strategic development and execution of national oral health campaigns, the implementation and IT infrastructure underpinning sources of CPD, and most recently the development of Introductory Dental Practice Accreditation.

Matthew has managed the holistic implementation process of Introductory Dental Practice Accreditation. This has involved development of the introductory accreditation model, consultation with Quality Innovation Performance (QIP) (Accrediting Agency) and the Australian Commission on Safety and Quality in Health Care, and the development of template resources to assist dental practices through the process.


Paul Copeland

Paul Copeland is a director in the Health Services Group of William Buck Chartered Accountants and Advisors.  Paul works closely with Queensland bodies of the Australian Medical Association QLD and the Australian Dental Association, delivering services and educational seminars to their members.

Paul is a Chartered Accountant. His experience in the health care industry covers both general and specialist practices in the medical and dentals industries.

Paul has a substantial health care client base and provides advice on a range of practical business issues including mergers and acquisitions, restructuring, practise management and taxation.


Maree Davidson

Maree has 25 years’ experience working in the Health and Community Services Sector. Maree has combined her passion for organisational capacity building and Aboriginal culture acquiring a broad range of skills to offer as a workforce development coach and leadership mentor within the Aboriginal Community Controlled Health Sector.  Maree has strong skills in project management, community engagement and facilitation. She manages to combine her busy consulting schedule with a part time role at Quality Innovation Performance (QIP) developing resources and tailoring training and support strategies to assist AGPAL and QIP engage effectively with Indigenous Communities across Australia.


Anne Davis

Anne Davis is Manager Quality with General Practice Education and Training (GPET). Her role is to monitor the quality of GP registrar training by the Regional Training Providers through accreditation and quality assurance activities. This role is supported by her experience as a management consultant and trainer in the health care sector. Anne’s practical approach has a strong academic support with qualifications in nursing, business, corporate governance and quality assurance.


Miroslav Doncevic

Miroslav Doncevic has had extensive computer industry expertise since 1985 including national sales management roles and is the founder and Director of Digital Medical Systems. DMS has provided professional IT consulting, quality information / communication systems (ICT) systems as well as technical solutions and services to medical practice clients across Australia since 1990.  He has worked closely with many medical professional organisations in training events to present on ICT in plain English for medical and allied health professionals including the Australian Association of Practice Managers (AAPM), RACGP and many Divisions of General Practice.  Miroslav will be presenting on ‘What is "the cloud" and what does it mean to me in my practice?’ (Thursday 26th Sept, 2pm-2:55pm).


Carla Doolan

Carla worked as a registered nurse prior to moving into practice management roles in both specialist and general practices. In 1996 she joined the medical software industry and initially worked in operational and sales positions. Carla became CEO of Stat Health Systems (Aust) in 2010. Stat Health is fully ISO certified with quality processes and service being a strong focus for Carla and her team.





Joanne Fernyhough

Joanne began her nursing career in the United Kingdom, is a Registered Nurse and holds a Diploma of Higher Education in Midwifery Studies and a BSc (Hons) (First class) in Community Health Nursing (Health Visiting), with a Specialist Practitioner, Nurse Prescriber and English National Board Higher Award.

Joanne migrated to Australia in 2003 and has gained extensive experience working in partnership with vulnerable families within the Western Sydney area. In 2007, following the implementation of HealthOne Mt Druitt, one of the first HealthOne NSW services, Joanne commenced in the role of Child and Family GP Liaison Clinical Nurse Consultant. Within this role and  supported by the HealthOne Mt Druitt model, Joanne contributed to the establishment of a stronger, more efficient, person and family centred primary health care system bringing general practitioners, community health professionals and other health care providers together to consider the needs of their local communities. Small, multi-disciplinary teams that “wrap” care around individuals and families were developed through engagement with patients and other primary health care professionals.

In 2012 Joanne was seconded to the role of HealthOne Western Sydney Project Officer, working with representatives from Western Sydney Local Health District, Western Sydney Medicare Local, NSW Ministry of Health and other HealthOne NSW services across the state. Joanne has lead the development of two comprehensive documents; A Western Sydney Operational Manual for Community Health Services and A Practical Toolkit for HealthOne NSW Service Providers.  Both documents showcase excellent examples of innovation and clinical practice improvement from HealthOne NSW services who are working diligently to improve health outcomes and ensure better experiences for patients using the health care system.

Following an opportunity to increase the focus on Child and Family Health priorities and strengthen the partnership between Western Sydney Local Health District and Western Sydney Medicare Local, Joanne has recently commenced employment with Western Sydney Medicare Local, leading an exciting new program; “Thrive at Five in Doonside”. Thrive at Five is an innovation designed to improve children’s readiness for school by strengthening planning and service delivery partnerships between primary health care providers, Families NSW government and non-government service agencies. Doonside primary school (located within Blacktown South-East) has been chosen as the primary site with the broader ambition of the “Thrive at Five” program to achieve lasting impact at scale across the primary schools of Western Sydney. 


Marina Fulcher

Marina is a Certified Practice Manager and Fellow of AAPM, she is also past National President of the Association.  

Marina is Practice Management Consultant and has extensive experience in healthcare industry management.  Since 2008 she has been a NEHTA practice management advisor and Clinical Lead.  She was Co-chair of the Identification Authentication and Access Reference Group and has worked extensively on the national e-health agenda with Healthcare Identifiers and the Personally Controlled Electronic Health Record. 


A/Prof Michael Greco

Assoc. Professor Michael Greco (PhD, BTheol., Grad.Dip.Teach, GAICD) is Chief Executive of Client-Focused Evaluations Program (CFEP Surveys) which has offices in Australia and the United Kingdom. CFEP Surveys is involved primarily in the provision of patient survey feedback to clinicians and healthcare organisations with the aim of enhancing quality and professional development. He is also Founding Director of Patient Opinion (Australia) which is a not-for-profit charitable organisation that promotes dialogue between patients and their health services using an innovative on-line platform.

A/Professor Greco is a Board Director for a number of organisations including General Practice Queensland, Health Leaders Australia (HLA) and a regional GP training program.  He holds honorary professor and senior research fellow posts at the School of Medicine, Griffith University and the Peninsula Medical and Dental School, UK. His academic background focused on healthcare, evaluation and clinical pastoral education, and includes a PhD in medical education and a Bachelor of Theology. He is married with two daughters. His hobbies include cricket, surfing and golf.


Marilyn Harris

Marilyn Harris is a registered nurse with over 20 years experience in infection prevention in Australia and overseas. Her work experience also includes some years in a busy general practice. Marilyn enjoys working with healthcare workers and managers as they discover how to implement safe care for their patients.



Danny Haydon

Danny Haydon is the Executive Officer at Clare Medical Centre; a 12 doctor rural practice with 7 nurses and allied health providers integrated within the practice. He originally trained as an occupational therapist and worked in rural community health settings for over 10 years. 

Having completed a Masters in Health Service Management, Danny is committed to the development of contemporary business practices in general practice. He is also a strong advocate for integrated delivery of health services and the development of allied health services within the general practice.

Danny now shares his experience and skills with other practices as Managing Consultant of Haydon Practice Innovations.  Providing consulting services including practice assessments and business planning services, he assists practices to plan for the future and implement strategies for improved financial performance, new models of service delivery, effective management of human resources and expanded infrastructure.



Martin Hefford

CEO, Compass Health Board.

Until recently Martin was of Director Primary Healthcare and Community Services at Counties Manakau DHB, and also a director of Australasian consultancy firm, Sapere Research Group.

He has 20 years’ experience in health services planning and change management and has contributed to a diverse range of initiatives, including:

  • Integrated Family Health Centre development and locality planning in a number of regions
  • A range of programme evaluations and reviews, including for the Health Quality and Safety Commission, the Ministry of Health and Healthcare New Zealand
  • Service development plans for a range of services, including clinical genetics, gynaecology services and the Midland Region DHBs (Regional Clinical Services Plan)

Martin had held several health sector roles over recent years. These include Chief Operating Officer at Capital & Coast DHB, Group Manager Planning and Funding at Hutt Valley DHB, Senior Locality Manager in the Health Funding Authority and Group Manager Mental Health in the Central Regional Health Authority. He has worked as a senior advisor for the former Department of Social Welfare and has also held roles within the NGO sector.

Compass Health employs over 200 people and has contracts with more than 100 General Practices across Wellington, the Wairarapa and Palmerston North. The PHO operates within three District Health Board catchment areas - Capital & Coast, MidCentral and Wairarapa DHBs.

Martin’s presentation is ‘The New Zealand experience of integrating care through Primary health organisations’.


Caroline Holland

Caroline Holland joined Mediprotect in 2004, her knowledge of risk management, operational business issues and general insurance is extensive. She is the General Manager for Mediprotect and a Director of Medisure.

Caroline has maintained a portfolio of corporate clients to ensure she does not lose touch with the day to day realities that affect small business and believes that ‘good old fashioned’ customer service and support is important.



Tom Holman

Tom Holman is driven by a passion for service and a deep interest in people. As Managing Director of UltraFeedback, Tom brings strong research experience and a ‘people-centred’ scientific approach to all of UltraFeedback’s projects.

With a background in science education and service improvement, Tom leverages 25 years of research experience. Prior to launching himself into research he was a teacher at the Melbourne Zoo, a biological science curriculum developer and a commercial line manager.

While Tom has experience in a range of industries, he has a particular focus and interest in the healthcare sector, specialising in research dealing with sensitive health areas.

Tom drives research as a process of gathering insightful evidence, discovering meaning, solving challenges – illuminating the future!

Carolyn Ingram

Carolyn Ingram has been involved in the business of healthcare practice management for over a decade. She has established successful small businesses in the widely contested field of aesthetic medicine and remains as a director of these companies today. Carolyn has a real grounding and experience in small business enterprises, marketing, innovation, corporate governance and strategic planning.

Research in the areas of healthcare innovation and practice management have become somewhat of a passion for her as she continually strives for excellence in this field. Carolyn regularly participates as a guest speaker at both national and international conferences on Practice Management principles and innovation in health care. She enjoys building business relationships and forging strong bonds with others participating and working within the healthcare industry.

Carolyn is the Australian Association of Practice Managers (AAPM) National President and is a Fellow of AAPM. She also holds a CPM.

She became a member of the AAPM National Editorial Committee for 'The Practice Manager Journal' in 2007, is a long standing member of the AAPM Queensland Branch committee, past State President and is the current AAPM Queensland Vice President.


Alison Kelly

Alison is the Education Officer for the AGPAL Group of Companies. Alison’s role involves implementing and delivering education and training programs for AGPAL and QIP’s staff, clients and assessors, including general practice accreditation clients and assessors.

Alison joined AGPAL and QIP in January 2013 having spent more than 10 years as a trainer and educator in a variety of tertiary education settings. Alison has also worked in various government agencies in a training and development capacity. Alison is driven by her passion to provide high quality service to clients via tailored and engaging learning solutions that build and enhance organisational and individual capability.


Dr Andrew Knight

Dr Andrew Knight has been a general practitioner in Katoomba since 1998. He has been involved in General Practice training as a clinical supervisor and medical educator since 1998 and was the foundation Director of Education for WentWest the regional GP training provider for north western Sydney. Andrew holds a clinical senior lecturer appointment in the Department of General Practice at Sydney University and is a conjoint senior lecturer at UWS and UNSW. He has been involved since its inception with the Australian Primary Care Collaboratives Program which has implemented quality improvement in over 1200 practices. Andrew is on the board of the Blue Mountains GP Network, is a founding director of the Nepean Blue Mountains Medicare Local and has been on the board of NPS since 2010. He is at the Fairfield Hospital GP unit as a half time staff specialist in general practice.


Tom Laundy

Tom Laundy is a Director in the Health Services Group of William Buck Chartered Accountants and Advisors.  Tom provides Taxation and Business advisory services to medium sized enterprises in a variety of industries and professions. 

He works closely with William Buck’s Health Services team delivering specialised advice to medical professionals and practices on taxation, salary packaging, structuring, asset protection, wealth creation, practice management, risk insurance and superannuation.  

Tom is a Chartered Accountant, a Chartered Tax Adviser and a Graduate of the Australian Institute of Company Directors.

Angela Mason-Lynch

Angela has a credible history of commitment to ensuring health care is delivered safely with quality outcomes in afinancially viable environment that is a desirable place in which to work. She has vast experience with forming and developing best practice standards, providing improved financial performance and improved health outcomes.

Her career path has combined nursing, management and communication skills to achieve improvements in health care and health care facilities.

She is an expert in building relationships between stakeholders in the immediate and broader health environment and is experienced in developing the framework for health industry trends that are accepted as credible, she helps mould outcomes to ensure the best possible result for the practice, the professional and the business.
Angela's professional profile includes Honorary Board Member (Health), Expert Board Advisor, Management and Business Consultant, Nurse Manager and Supervisor, Expert Advisor on Multiple Government and Industry Body Task Forces, Accreditation Surveyor, Lecturer and Presenter, Training Supervisor.

She is the NSW State President for Australian Association of Practice Managers, a past National President and has been a proactive member since 1995.
She is a Registered Nurse with a Cert. in Nursing Management, Diploma in Practice Management, Cert. in Workplace Training and holds a graduate diploma in Company Directorship.

She has worked with multiple disciplines in health care and currently is the Business Manager for a physiotherapy practice with 15 practitioners. The practice is closely aligned with the Australian Institute of Sport and delivers physiotherapy services for many elite athletes and sporting teams; in 2012 the practice accompanied the Olympic Team in London.

Angela is the owner and director of Healthy Practice Solutions and is a highly sought after presenter.


Cris Massis

The Australian Physiotherapy Association (APA) is committed to quality improvement within the physiotherapy profession and have re-launched their practice accreditation program. The session will introduce the enhanced QIP accreditation process being used in physiotherapy and will provide delegates with an understanding and rationale for the APA's support of the program.





Marion McKay

If nothing else in her life so far, Marion mantra remains ‘to empower others to excel, through further education.’  Having rarely missed an AAPM National Conference, she isn’t about to start now! 

AAPM has been invited Marion to be a part of a ‘break out’ presenter team sharing her take on ‘How to keep people from ruining your day.’

While having worked for many years, wearing her Human Resource Manager hat, Marion has never thought of herself as an expert.  She does concede however that a diverse range of experiences may just have taught her a thing or two!  With this session she brings her experiences in working with, and learning from, people with ‘interesting’ human behaviours.  Who knows what take home message you might get from what promises to be a creative insight into people.

Marion’s studies have gained her quals in practice management, human resource management, counselling and group work with an ongoing and passionate study in narrative therapy and community work.  Membership with AAPM dates back to the early 1990’s being a SA Committee team member in 1992/93 and more recently being asked to join the AAPM SA Committee.  ‘As a Fellow of AAPM my commitment to AAPM has never waivered.  Being a small part of this newly formed committee will be an opportunity to fly our flag and show ‘em what we’re made of in SA in 2013!’

Glenn McMahon

Glenn heads the Programs Management unit at General Practice Education and Training Ltd. Glenn has worked with GPET since August 2007. In that time he has held several management positions including quality and information systems manager. His current work includes oversight of policy implementation for GPET's programs, and management of some very interesting complex projects aimed at improving the streamlining of training practice accreditation requirements, as well as a suite of innovative education research projects.

Prior to working with GPET Glenn managed a small practice management consultancy business - Osmiridium Management. Osmiridium provided accreditation, training, practice and project management services to a range of clients including general and specialist medical practices, Sandvik, GrainCorp, Medicare, and Defence Materiel Organisation.

Glenn holds a business degree and post-graduate qualifications in quality management and corporate governance. He is currently studying towards a Masters in Project Management through the University of New South Wales. Glenn is a Fellow of the Australian Association of Practice Managers, past president of the New South Wales branch of AAPM, and a member of the Australian Institute of Project Management.

To keep fresh air and fresh ideas moving around his brain Glenn is a keen cyclist (drug free!), fisherman (usually fish free!) and bush walker.


Brett McPherson

Brett is the immediate past National President and a CPM - Fellow of AAPM.

He holds a Post Graduate Diploma in Business (Uni of Tasmania), Further Education Teaching Certificate (Oxford, U.K.) and has attended Six Sigma (Green Belt) Training Program.

With nearly 25 years working in health practice management (21 years as a member of AAPM), Brett has extensive experience in all aspects of Financial, Human, Technical Resource and IT Management.

Brett is regularly invited to speak at international, national and local events on practice management and the business of medicine. He has been a Clinical Lead with NEHTA and represents AAPM on a number of National and State committees, including DoHA PIP Advisory Committee, PNIP Technical Working Party, RACGP National Standing Committee - GP Advocacy & Support and the INWMML After Hours Advisory Committee. Active involvement allows Brett to promote the value of practice managers/practice management and presenting provides a forum to share his experience and knowledge that he has gained from friends, colleagues and fellow managers during his career.
Brett manages a busy AGPAL award winning Melbourne CBD practice; with a strong emphasis on innovation, IT and data quality, the practice has been an active participant in APCC and the Improvement Foundation programs. Their “data quality” is consistently amongst the highest in the programs.

In 2013 & 2010, Brett spent time in New Zealand as part of a study group reviewing the funding model of New Zealand Health, including PHO’s, patient registration and the utilisation of nurses as part of the primary health team.

Brett is also a Director of Hogan McPherson Consulting - Health Management & IT Solutions Consultants - and a passionate rugby supporter, being a foundation member of the Melbourne Rebels.


Yolande Meintjes

Yolande started her Practice Manager's career in 2007 and completed the Diploma in Practice Management through the UNEP in 2010.

As a Practice Manager, she is always focussed on improving the quality of services provided to the Community and has implementing several systems that demonstrate best practice standards and improved quality of services in two practices, one Specialist practice and the AMS.

Working in an Aboriginal Medical Service, Yolande has been training in Quality Management systems implementing International Quality Standards, ISO 9001:2008 within the organisation. As the Quality Management Representative Yolande implemented and maintain Quality Assurance Standards and perform regular quality improvement activities ensuring improved health outcomes and accessibility to health care services. Activities include the ever on-going project of going paper-less and preparation for eHealth, revising the Model and Scope of the Child, Family and Maternal program (Murundhu dharaa), maintaining International Quality Standards, installation of new Practice Manager Software, etc.

Yolande alongside two other Practice Managers, Mary Elliott and Sue Gentles in Orange established the Central West Network of Practice Managers identifying the need of a networking group specific for this area. The CWNPM was created to support each other in the various ever changing tasks of a Practice Manager, improve access to information relating to changes within the medical industry and support the philosophy of the AAPM in providing education and networking opportunities for those involved in the provision of health care.

Yolande is constantly seeking opportunities to up-skill in the area of managing a Practice enrolling in several workshops, master classes and conferences. She values the membership she holds with the AAPM as most knowledge is gained by Professional networking hearing about the experiences, lessons learned and mistakes made by experts in the profession. She also holds a Diploma in Business Administration and is currently enrolled in the Advanced Diploma in Management (Human Resources) through TAFE.

Sarah Newman

With a background in psychology and education, Sarah Newman is currently the Research and Development Manager for Baptist Community Services - NSW & ACT, one of Australia’s largest aged care organisations. Her career has focussed around working with NGOs, including five years based in Germany with an international aid organisation. She is currently completing a Masters in Applied Social Sciences with a focus on Management. As Australia faces massive challenges in preparing for the aged care ‘Tsunami’ from the wave of Baby Boomers reaching retirement, Sarah has been working with BCS to both understand and strategise for what lies ahead. Sarah is a sought after presenter with a ready wit and the passion to communicate what is on her heart.


Michelle Ray

Leadership Expert & Founder, Lead Yourself First Institute
Inspiring Individuals and Organisations to Take the Lead.

A recent Global Workforce Study revealed that employment mobility is at a decade-long low point, and many are sacrificing career growth for a secure job. A volatile economic environment exacerbates the feeling of helplessness, as many people believe that they cannot escape their situation. During such times, it is no wonder individuals may feel stuck; taking the leap of faith when there is no safety net feels overwhelming. Organisations are also taking a cautious approach; opting for the status quo instead of taking risk...in effect, reacting rather than responding to change and uncertainty.

Born in Australia and now residing in Vancouver, Canada, leadership expert and author, Michelle Ray is an award-winning speaker and founder of the Lead Yourself First Institute. She helps people and organisations of every description to take the lead, get out of their comfort zones and develop the willingness to risk. As an in-demand international business conference speaker and trainer, Michelle challenges audiences to take charge of themselves in any work/life situation in order to become the leaders of their own lives.  Delivering her powerful message on self-leadership with insight, humour and passion, Michelle’s engaging, interactive presentations resonate with a diverse clientele including numerous healthcare associations seeking to inspire their teams and take personal responsibility for creating their own reality at work, in business and in life.

Michelle’s recently-released book, Lead Yourself First! Breakthrough Strategies to Live the Life You Want has received rave reviews. She has appeared as a guest on numerous news and current affairs programs in North America and featured in renowned publications such as Investor’s Business Daily, the Globe and Mail and Inc. Magazine.


Kylie Radburn

Kylie is the National Manager of Accreditation Systems at Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance (QIP) and is primarily responsible for:

  • Leading best practice in accreditation
  • Developing accreditation systems to support to implementation of new programs
  • Monitoring the quality and consistency of our accreditation services nationally, and
  • Developing and implementing organisational quality systems.

Kylie has more than 15 years’ experience in health care quality management, and has had the opportunity to view the evolution of health care quality in Australia from multiple perspectives as a practical nurse, manager, consultant, trainer, auditor and accreditation professional. 

Kylie was the primary drafter of the Medicare Locals Accreditation Standards and International Retirement Community Accreditation Scheme (IRCAS) Standards.

Kylie is passionate about that capacity of accreditation to make positive improvements in safety and quality in health care.

Mark Ryan

Mark Ryan has worked in the health industry for over 20 years, and the technology industry for 30 years.

Since 2003 Mark has:

Additional services include Reputation Marketing for Australian and US doctors and dentists.

  • Developed over 1,200 surgical, dental and medical websites – and is a director of Your Practice Online
  • Generated an extra 10,000 patient telephone inquires using Search Engine Marketing over the last 4 years at an average cost per call of $12.30
  • Consulted on web strategy focusing on business development using online technology
  • Built an online appointment platform
  • Published a multi volumed practice development guide
  • Presented as a public speaker on subjects like web dev, rep mgmt, future trends
  • Created and produced over 20 Videos


Prior to 2003 Mark has:

  • Bought and developed a software billing system for surgeons – sold to HCN – Primary Healthcare 2002
  • Build and managed 6 medical centres and through acquisition grew to over 30 clinics – sold to Sonic Healthcare 1998
  • Technology management in Australia, US and Europe

Wendy Shephard

Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance (QIP).

Wendy is the General Manager for QLD / NT and is responsible for the implementation and administration of:

  • General Practice Accreditation
  • Diagnostic Imaging Accreditation Scheme
  • Introductory Dental Practice Accreditation
  • International Retirement Community Accreditation Scheme
  • Physiotherapy Practice Accreditation
  • National Safety and Quality Health Service Standards accreditation programs, and
  • Accreditation of Government regulated health services.


Wendy joined Quality Innovation Performance (QIP), formerly Quality in Practice, in 2009 following 20 years policy development and program management experience in various areas of the Commonwealth Department of Health and Ageing.  During this time, Wendy took a secondment as Senior Policy Advisor with the Australian Divisions of General Practice, focusing on rural and remote health service delivery and workforce issues.


Gary Smith

Gary manages a ten Doctor General Practice at Penrith, which is located at the foot of the Blue Mountains west of Sydney. He has managed this Practice for some 29 years and he lives in the Blue Mountains.

Gary is an active member of the Australian Association of Practice Managers and has held the positions of National President and NSW State President. Gary is a Fellow, Certified Practice Manager and a Life Member of AAPM and is currently on the National Board. Gary represents his Association on a number of advisory committees, task groups and expert standing committees in the health care sector. He is a sought after presenter both locally and internationally on practice management topics.

Gary is Academic Director, lecturer and assessor in the Professional Practice Management for the University of New England Partnerships. He has been a surveyor with the Australian General Practice Accreditation Ltd since the inception of Accreditation in Australia and is an international surveyor for ISQua. He is Chair of the newly formed Quality Innovation Performance (QIP)and an Independent Director to AGPAL. He holds Directorships of General Practice Workforce Tasmania and has been appointed by the NSW Government to the Nepean Blue Mountains Local Health District Board.

In his spare time Gary enjoys traveling, going to movies and being involved in his Community.


Debra Smith

With a background in nursing, a work colleague introduced Debra to Practice Management in 1997 and suggested that she undertake the Cert IV in Practice Management. She then went on to manage the General Practice she was currently working at and furthered her studies by undertaking the Diploma in Practice Management. Upon completion of the AAPM Fellowship Program in 2005 she became the first credentialed Fellow of AAPM. She has experience in management of both General & Specialist practices.

She is Business Manager of a large private General Practice, which has two large sites. Debra’s extensive experience in practice management allows her to provide an ongoing commitment to ensure the delivery of effective patient services. Possessing a strong and extensive knowledge base guarantees the business and its owners are given exceptional quality following ‘best practice’ principles while maintaining profitable returns to the business, practitioners and staff within the industry. She has set up efficient & profitable Nurse Led Clinics in areas such as CDM in a number of private practices & is regularly requested to assist practices in replicating her business model.

She has been a NSW AAPM branch member since 2000 & has served in the role of both Vice President and Secretary. She is currently serving in the role of National Vice President (previously National Secretary) & is in her seventh year on the AAPM National board. She is also an accreditation surveyor.

Her enthusiasm and passion for the role of Practice Management was instrumental in the inauguration of the "NSW Practice Manager of the Year Award" in 2009, which has now become an annual event across all states as well as a national event since 2012.

Debra's qualifications include: CPMFAAPM, Dip in Practice Management, Cert. IV in Workplace Training & Assessment, SEN and JP. She also presents on a variety of topics for various organizations & operates her own management consultancy business - Berkeley Healthcare Consulting.


Julie Smith

Julie Smith is a director in the Health Services Group of William Buck Chartered Accountants and Advisors.   

Having worked in the medical and dental industries for the last five years, Julie understands the challenges faced by practitioners. In particular, Julie displays an extensive knowledge of the taxation issues faced by healthcare businesses. She advises clients on a range of issues including practice establishment, funding, structuring and restructuring, and asset protection.

Julie is a well-known speaker and educator, having presented at several educational seminars in relation to a broad range of accounting and tax issues for medical practitioners.

Julie is a Chartered Accountant and Chartered Tax Adviser.


Dr Arn Sprogis

Dr Arn Sprogis is current Chair of the AML Alliance, a position he has held since May 2012. He has over twenty years’ experience in the general practice policy arena, working with the Commonwealth and state governments and Area Health Services.  He has worked with multiple private sector and non-government organisations. As former CEO of Hunter Urban Division of General Practice, Arn has a strong record in corporate governance. He is a board member of the NIB Foundation and a Fellow of the Australian Institute of Company Directors (FAICD). He has also worked with a range of health ministers, and has been an active participant in organised general practice and primary health care since the inception of Divisions.

Arn also has a sound understanding of the grass roots having worked extensively as a general practitioner as well as having a background in epidemiology. He continues to be an active member of his community.

Hugh Stephens

Hugh is a social media and technology consultant with experience developing social media strategies, risk-management policy, IT solutions and consumer engagement strategies. He has a passion for utilising new technologies to engage target audiences and create innovative solutions to connect consumers with brands.

Hugh is the Director of Dialogue Consulting, a specialist social media consultancy helping organizations large and small start, manage and analyse conversation about their brands. He has experience working in risk management and policy development, including co-authoring the Online Professionalism for Junior Doctor and Medical Students guide published by the AMA, and several publications about social media in healthcare in journals such as the MJA and The Lancet. Dialogue Consulting has worked with numerous healthcare brands, including Turning Point Alcohol & Drug Service (Eastern Health), Australian Doctor, the Hunter Institute for Mental Health, Lantern Mental Health, and SHine SA.

Hugh has an extensive background within healthcare, currently working on the External Advisory Board of the Mayo Clinic's Center for Social Media based in Rochester, MN. Hugh also works alongside the International AIDS Society, planning for the International AIDS Conferences - the largest health-related conference in the world. He worked on the 2010 conference in Vienna, Austria and recently co-chaired the youth program of the 2012 conference held in Washington, DC that attracted over 27,000 people. The next conference in 2014 is scheduled to be in Melbourne. Hugh presented several times at the most recent conference about different areas of social media in healthcare and advocacy.

Lynne Walker

Lynne Walker has been  a registered nurse for over 30 years. Lynne has worked in the general practice context in varying roles for 15 years and is committed to promoting the role of nurses and their contribution to safe, effective nursing care. Lynne has an interest in women’s health, chronic disease management and the systems change that is required to build an effective and safe primary care system. Lynne is the lead editor for ‘General Practice Nursing’ the first (and only) textbook of its kind in Australia.



David Wenban

David is the Managing Director of the Health Financial Group, which provides salary packaging, recruitment, management consulting, training and corporate services mainly in the Health & Community Services Sector. That group also owns and operates a number of medical clinics in Victoria, including the GP clinic at the Royal Children's Hospital in Melbourne.

As a lawyer, David first commenced practice some 13 years ago where he specializes in employment, OH&S and industrial relations law, and he is well known for his understanding of the health industry's intricacies and his ability to deliver concise and pragmatic advice about most issues.

As part of a subscription service to AAPM members David and his team provide the IR and HR support services to practice managers and principles throughout Australia.

David has formal clinical, management and legal qualifications which he has used in a number of his previous positions throughout the health industry including his time as the CEO of a Rural Victorian Health Service, and the Executive Director and Corporate Counsel of a large Metropolitan Health Service.


Michelle Wills
Michelle is the Senior Project Officer for Immunisation for the Australian Medicare Local Alliance (peak body for the 61 Medicare Locals). Prior to this position Michelle worked for General Practice Victoria (State Based Organisation for General Practice Networks / Divisions of General Practice) as the Public Health Program Consultant. This role included not only immunisation and communicable diseases but also working on the sh3ed program around Sexual Health HIV and Hepatitis education for general practice.

Michelle has had a number of roles in immunisation working for divisions of general practice, and also worked at the Royal Children’s Hospital Melbourne part time as the Immunisation Coordinator as well as in the Clinical Epidemiology and Biostatistics Unit in Vaccine research as a study coordinator. 

Michelle's most recent clinical nursing experience has been in a community based hepatitis C program in a general practice that specialises in AOD (Alcohol and Other Drugs).

Michelle's long involvement in immunisation, especially in general practice, has seen her advising for the 2005 and the new 2013 National Vaccine Storage Guidelines.